Important Updates Concerning Remote & Onsite Video Visitation Services

Legacy Video Visitation Services Will Begin Shut-off in January 2021

Legacy Video Visitation Services (VVS) are built on Flash, a technology that will be actively deprecated by all major technology companies starting in January 2021. This includes browsers and extensions from Adobe, Microsoft, Google, Mozilla, Apple and others.

All facilities currently using Legacy VVS are in the process of transitioning to new platforms, but before that switch happens it means that the Legacy VVS may stop working as early as January 12, 2021.

Below is information on how to confirm whether or not your computer will work for a remote video visit, and possible workarounds to make sure your computer can continue working with Legacy VVS. Note that these workarounds are provided as-is and Legacy is unable to provide any support.

Check your system compatibility with Video Visitation

The easiest way to confirm if your computer is ready for a video visit is to log in to your account, and then visit our webcam checking page . This will confirm that flash is installed, can run on your computer, and that your camera and microphone are properly configured.

If your camera and microphone work on the webcam checking page then you are ready for your Video Visit. NOTE: it is still possible that an update from Microsoft, Google, or Mozilla could disable Flash before your video visit, so read below on how to prevent those updates.

If Flash does not load on the webcam checking page then try another browser installed on your computer like Internet Explorer or Firefox. If neither of those work it might be possible to use an older version of Firefox. More details are below.

How to prevent Flash from becoming disabled

Google Chrome

Unfortunately there is no easy way to disable auto-updates to Chrome. We do not recommend that you try and adjust this setting and instead use Firefox or Internet Explorer.

Microsoft Internet Explorer

In early 2021 Microsoft will begin pushing out an optional update via Windows Update called “Update for Removal of Adobe Flash Player”.Do not install this optional update If you see plan to use remote VVS services.

Mozilla Firefox

Mozilla will release version 85 of Firefox on January 26, 2021 that will disable Flash. This update will happen automatically for most users, however you do have the ability to disable auto updates. Steps to disable auto-updates in Firefox

1. Type about:preferences in the URL bar, or click the Firefox menu and select Options

2. On the Options/Preferences screen, scroll down to the section called ‘Firefox Updates’ (you may have to click Advanced while scrolling to see this option).

3. On this screen choose ‘Check for updates but let you choose to install them’. Now when you are prompted for updates, do not install them unless you will no longer be using the Legacy VVS platform.

Installing an older version of Firefox & Flash

If after visiting our webcam checking page you find that Flash is not loading, you can uninstall your current version of Firefox and try installing an older one. Below are steps to do this on a Windows computer. Note: we are unable to offer any support with this solution.

1) If you already have Firefox installed and confirmed it doesn’t work, then uninstall this version of Firefox using Windows “Add or Remove Programs” in Windows Settings. (You can get to this by going to the Windows Start menu and typing “remove”.)

2) Download this version of Firefox 83 here and install it . Be sure to configure it to not check for updates per the Mozilla Firefox section of “How to prevent Flash from becoming disabled”

3) Download the standalone Flash installer here and follow the set-up instructions.When you get to the Update screen during installation select “Never check for updates”

4) Visit our webcam checking page to find out if your installation was successful.